The terms and conditions for Eprintz.com, like most online platforms, outline important legal agreements between the company and its customers. These terms help set expectations for using their services, covering various critical topics:
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Acceptance of Terms:
By accessing or using the website, customers agree to comply with the terms and conditions set by Eprintz. This includes any modifications that may be made to the terms from time to time. Users are advised to regularly review these terms to stay updated on any changes.
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Order Process:
- Placing Orders: When an order is placed on Eprintz.com, it is considered an offer by the customer to purchase the specified products or services. Eprintz reviews and reserves the right to accept or reject the order.
- Order Confirmation: Once an order is confirmed, the user receives a notification, but it is only after payment approval that the process formally begins.
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Payment Policy
- Accepted Payment Methods: Eprintz accepts payments via major credit cards, PayPal, and sometimes offers invoicing for bulk or business clients. All payments must be completed at the time of order placement.
- Failure of Payment: If the payment fails or is disputed after an order has been processed, the order may be canceled, and services will be withheld until payment issues are resolved.
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Product and Service Descriptions
Eprintz makes every effort to describe products and services accurately. However, they do not guarantee that product descriptions or other content on the website will be completely error-free. In the event of inaccuracies, the company reserves the right to correct any errors or omissions without prior notice.
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Shipping and Delivery
- Shipping Estimates: Eprintz strives to provide accurate shipping timelines. However, the delivery date may vary based on the location, shipping method chosen, and availability of the product. Delays in shipment may occur, but these typically do not qualify for refunds unless specified otherwise.
- The risk of loss and title for items pass to the customer upon delivery of the products to the carrier. This means once the item is shipped, Eprintz is not responsible for any loss or damage that occurs during transit.
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Returns, Refunds, and Cancellations
- Defective Products: Eprintz accepts returns for defective products or those that have errors caused by the company. Customers must notify the company within a specified timeframe to initiate a return or exchange.
- Non-Returnable Products: Custom products (such as personalized prints) are generally non-returnable unless a defect or error occurs due to the company.
- Cancellations: Orders can only be canceled before production begins. Once production has started, cancellations will not be accepted.
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Limitation of Liability
- Liability Cap: The company’s liability is capped at the total price paid for the product or service. Eprintz is not responsible for indirect damages like loss of business, revenue, or profits due to service errors or delays.
- No Warranty: The company disclaims warranties related to the use of the products or services, including implied warranties of merchantability or fitness for a particular purpose.
- Intellectual Property
All content on the Eprintz website, including text, images, graphics, logos, and software, is owned by or licensed to the company. Customers are prohibited from copying, reproducing, or distributing any content from the website without prior consent.
- Privacy and Data Usage
The terms reference Eprintz's Privacy Policy, which details how user data is collected, stored, and used. Information provided by customers during the order process may be used for transaction purposes, customer service, and promotional communications unless the customer opts out.
- Amendments to Terms
Eprintz reserves the right to amend the terms and conditions at any time without prior notice. Continued use of the site after changes are made constitutes acceptance of the new terms.